Personal data protection rules on webpages


Our obligations
Chromos-Svjetlost d.o.o. gives great importance to the protection of your privacy. Chromos-Svjetlost d.o.o. fully implements the General Data Protection Regulation (GDPR), a regulation of the European Union. Please, read our Privacy Protection Rules in order to find out how we collect, process and store information that you provide us with by using the “Contact Us” form on our webpage. We collect various types of information, including information that identifies you as an individual (personal information). This is explained in greater detail below.

What types of information does Chromos-Svjetlost d.o.o. collect?
When you use our webpage, we can collect data that you decide to share with us. For instance, in the “Contact Us” form you shared some data with us. We can also collect information regarding the device or the IP address you use to access our webpage. For more information about this, please refer to the section “Cookies and other Tracking Technologies” below.
When using the form discussed above, we collect data directly from you, such as your name, email address, physical address and telephone number in order to provide you with the requested service.

How do we use the information?
When you share your data with us, we can use the information to respond to your inquiry in a timely manner regarding, for instance, certain products and services or via the “Contact Us” form. We also use the data for purposes of managing and improving our website as well as to analyze internet traffic on our webpage for the purpose of marketing monitoring, i.e. the monitoring of the popularity of individual portions of our webpage.

When you use our services, we can use your data in order to:

  • Respond to your inquiry regarding a specific product. For instance, when you send us an inquiry via the contact form, Chromos-Svjetlost d.o.o. collects the received personal data in order to continue the communication for the purposes of commercial cooperation
  • Contact you to respond to your inquiry made via the “Contact Us” form
  • When a user visits our webpage and clicks on a certain page, anonymous information about the visits to certain subpages of our webpage are collected (Google Analytics tools)

Cooperation with Third Parties

We will not rent or sell your personal data to any third party. We do not share any personal data of our users with third parties.

Our employees do not have the right to use personal data collected for the purpose of the cooperation between our users and Chromos-Svjetlost d.o.o.

Though this is highly unlikely, in case we are issued a court order by a competent judicial body, Chromos-Svjetlost d.o.o. is obliged to submit the requested data to this body. Chromos-Svjetlost d.o.o. will take precautionary measures to make sure that the competent body that issued the order truly has legitimate grounds to receive the data.               

Safety and Privacy

Chromos-Svjetlost d.o.o. keeps your personal data safe from unauthorized disposal and access. Chromos-Svjetlost d.o.o. uses organizational, technical and physical safety measures in order to keep your personal data protected.

Cookies and other Tracking Technologies

Information obtained from these cookies helps us understand how our users use our webpage, for the purpose of improving the quality of the contents on our page and improving the user experience. Optional cookies include cookies of Google Analytics (which monitor site traffic and analyze the success of a webpage, and are available to the company Chromos-Svjetlost d.o.o. only as statistical data, without the personal data of individual users) and the cookies of social media (for instance, Facebook), which allow users to share certain contents via their own account on social media.

When you access our webpage for the first time, a banner will appear informing you about the existence of cookies and requesting you to accept them. 

By continuing to browse the webpage, you accept the use of cookies.

Via their web browser settings, users of a webpage can always regulate (restrict or disable) the use of cookies. Please note that by disabling cookies you affect the functions of a webpage and your interaction with it, and we hereby exclude any liability for any losses of functionality and/or quality of the contents on the webpage in all cases of choices made regarding the regulation of cookies.

You can find additional information about the configuration of browser settings regarding cookies on the following links:

here you can find out more about private browsing and cookie settings in Firefox

here you can find out more about anonymous browsing and cookie settings in Google Chrome

here you can find out more about "In Private" browsing and cookie settings in Internet Explorer

here you can find out more about "Private Navigation" and cookie settings in Safari

By using this webpage, users are considered to be familiar and agree with its terms of use at all times, including the provisions about the processing and protection of personal data and the options regarding cookies.

What are my options?
You can decide not to share with us the data we request from you. Please note, however, that certain data are required so you can receive our feedback regarding the requested products or services as well as our response to your inquiries made via the “Contact Us” form.

Accessing and Updating your Personal Data

In order to view and update your personal data or to make sure they are correct, please contact us at Chromos-Svjetlost d.o.o. will do everything in its power to provide you, within 30 days from the day of your request, with access to your personal data, and, if necessary, to modify or completely delete your data. If, for any reason, we are unable to fulfill your request within 30 days, we will inform you about when we will be able to provide you with the access to the data. Though this is highly unlikely, if we are not able to provide you with access to your data, we will inform you about the specific reason why we were unable to do so.

Inquiries Regarding Privacy Protection Rules
If you have additional questions or any complaints regarding the protection of your personal data, please contact us at Each inquiry or complaint regarding privacy will be recorded and investigated, and the investigation will yield results. If it is determined that the complaint is justified, all appropriate measures will be undertaken.